Privacy Policy
Heat & Power Services USA Inc., doing business as Heat & Power Services ("HPS," "we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://www.heatandpower.us/ (the "Site"), submit an inquiry, or otherwise communicate with us through the Site.
This Privacy Policy applies to residents of the United States, including Delaware residents. It does not apply to information handled under a separate customer, supplier, employment, or other agreement, or to third-party websites and services that we do not control.
1. PERSONAL INFORMATION WE COLLECT
Information you provide to us
We may collect information that you provide when you complete a contact form, request information, ask for support, or communicate with us. This may include:
• Name
• Company name and job-related information
• Email address
• Telephone number
• The content of your message or inquiry
• Any other information you choose to provide
Please do not submit sensitive personal information through the Site unless we specifically request it.
Information collected automatically
When you use the Site, we and our service providers may automatically collect technical and usage information, including:
• Internet Protocol (IP) address
• Browser type, device type, and operating system
• Pages viewed, links selected, and time spent on the Site
• Referring and exit pages
• Date and time of access
• Approximate location derived from an IP address
• Cookie identifiers and similar technical information
We may use cookies, pixels, tags, local storage, and similar technologies to collect this information.
Information from other sources
We may receive business contact information from our affiliated companies, service providers, business partners, publicly available sources, or people who refer an inquiry to us.
2. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Respond to inquiries and provide requested information
• Discuss, quote, provide, support, and improve our products and services
• Manage customer, supplier, and other business relationships
• Operate, maintain, analyze, and improve the Site
• Personalize Site functionality and remember user preferences
• Protect the security and integrity of the Site, our systems, and our business
• Detect, investigate, and prevent fraud, misuse, security incidents, and unlawful activity
• Send business or marketing communications where permitted by law
• Comply with legal, regulatory, contractual, tax, accounting, and recordkeeping obligations
• Establish, exercise, or defend legal claims
• Complete a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction
We may combine information collected through the Site with information obtained through our business relationship with you. We will not use personal information for a materially different purpose without providing any notice or obtaining any consent required by applicable law.
3. COOKIES AND SIMILAR TECHNOLOGIES
The Site may use the following types of cookies and similar technologies:
• Essential technologies needed for Site operation, security, network management, and form functionality
• Functional technologies that remember settings and improve Site features
• Analytics technologies that help us understand Site traffic, performance, and how visitors use the Site
You can control cookies through the cookie settings made available on the Site, where provided, and through your browser settings. Blocking some cookies may affect Site functionality.
We do not sell personal information for money. We also do not use personal information for targeted advertising or share it for cross-context behavioral advertising as those terms are defined under applicable U.S. state privacy laws. If these practices change, we will update this Privacy Policy and provide any opt-out method required by law.
4. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to the following categories of recipients:
• Website hosting, cloud storage, analytics, communications, information technology, cybersecurity, and other service providers that process information on our behalf
• Affiliated companies within the Heat & Power Services group for internal administration, customer support, and delivery of relevant products or services
• Professional advisers, including lawyers, accountants, auditors, insurers, and consultants
• Business partners, subcontractors, manufacturers, and suppliers where reasonably necessary to respond to an inquiry or provide requested products or services
• Government agencies, regulators, courts, law enforcement, or other parties where disclosure is required or permitted by law
• A buyer, investor, lender, or successor in connection with an actual or proposed business transaction
• Other parties at your direction or with your consent
The categories of personal information disclosed may include identifiers and contact information, business and professional information, Internet or network activity, and the content of communications. We disclose only the information reasonably necessary for the relevant purpose.
5. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. Retention periods depend on the nature of the information, our relationship with you, legal and contractual requirements, security needs, and the need to resolve disputes or enforce agreements. We may retain de-identified or aggregated information where it no longer reasonably identifies an individual.
6. DATA SECURITY
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No Internet transmission, storage system, or security measure is completely secure. You should therefore avoid sending confidential or sensitive information through an unencrypted message or contact form.
7. YOUR CHOICES
Marketing communications
You may opt out of marketing emails by using the unsubscribe link in the email or contacting us at sales@heatandpower.us. We may still send non-marketing communications relating to an inquiry, transaction, service, safety matter, or legal obligation.
Cookies
You may manage cookies through the Site's cookie controls, where available, or through your browser settings.
8. U.S. STATE PRIVACY RIGHTS
Depending on where you live and whether the relevant law applies to HPS, you may have the right to:
• Confirm whether we process your personal information
• Access or obtain a copy of your personal information
• Correct inaccurate personal information
• Delete personal information, subject to legal exceptions
• Obtain certain information in a portable format
• Opt out of the sale of personal information, targeted advertising, or certain profiling
• Limit certain uses or disclosures of sensitive personal information
• Withdraw consent where processing relies on consent
• Receive equal service and not be discriminated against for exercising a privacy right
HPS does not currently sell personal information, process it for targeted advertising, or use it for profiling in furtherance of decisions that produce legal or similarly significant effects. HPS does not offer financial incentives in exchange for personal information.
To submit a privacy request, email sales@heatandpower.us with the subject line "Privacy Request," or write to us at the address in Section 13. Describe your request and the state in which you reside. We may ask for information reasonably necessary to verify your identity and authority. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and verification of the consumer's identity.
We will respond within the time required by applicable law. If we deny your request, you may appeal by replying to our decision and stating that you wish to appeal. Delaware residents may also contact the Delaware Department of Justice at privacy@delaware.gov.
9. CHILDREN'S PRIVACY
The Site is intended for business users and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided personal information to us, contact us so that we can take appropriate action.
10. THIRD-PARTY LINKS
The Site may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies. HPS is not responsible for the privacy, security, or content of third-party websites or services.
11. INTERNATIONAL USERS
HPS is based in the United States. If you access the Site from another country, your information may be transferred to, stored in, or processed in the United States or other countries where HPS, its affiliates, or its service providers operate. Those countries may have data protection laws that differ from the laws where you live. Where required, we use appropriate safeguards for international transfers and honor applicable legal rights.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the Effective Date. If required by law, we will provide additional notice or obtain consent for material changes.
13. CONTACT US
Questions or requests concerning this Privacy Policy may be sent to:
Heat & Power Services USA Inc.
251 Little Falls Drive
Wilmington, Delaware 19808
United States of America
Email: sales@heatandpower.us
Website: https://www.heatandpower.us/